Orbitlings Support
Need help with your collection, packs, account, or a purchase? Email jon.fleschler@gmail.com. Include your device type, iOS version, and a short description of what happened. Please do not send passwords or payment details.
Where is my collection?
Guest progress stays on the device. To use your personal cloud collection on another device, open Profile → Account & cloud saves and sign in with the same Apple or Google account you used before.
How do I delete my account?
Open Profile → Account & cloud saves, then use the Delete Account control. The app asks you to sign in again before removing the account and its cloud save.
How do I check pack odds?
Open Packs and select a set. The hit rates appear before you open a pack, and the Odds button gives the full breakdown for Standard, Large, and Lucky Opening.
What if an in-app purchase is missing?
Sign in to the same Apple Account used for the purchase, reopen the shard wallet, and contact us if the balance is still missing. Include the approximate purchase time and product name, but do not send payment information.